Refund policy

Return & Refund Policy

ALL SALES ARE FINAL.

Due to the nature of our products and ordering process, SYNC does not accept returns or exchanges for change of mind, incorrect size/color selections made by the customer, or other buyer preference reasons.

Cancellations

Customers have 3 days (72 hours) from the time an order is placed to request a cancellation.

After the 3-day cancellation period has passed, orders cannot be canceled. We begin purchasing and securing merchandise from our manufacturer/vendor using funds from customer orders. Once this process has begun, we are unable to reverse the order.

Submitting a cancellation request within the 3-day period does not automatically cancel an order. Please contact us as soon as possible at Leciandap@gmail.com with your order number.

Preorders

Preorder items are specially ordered based on customer demand. Production begins after the stated preorder deadline.

By purchasing a preorder item, you acknowledge that the item is not immediately available for shipment and agree to the processing and estimated preorder timeline provided at the time of purchase.

Once the 3-day cancellation period has passed, preorder purchases are final and cannot be canceled or refunded because inventory is being produced and/or secured based on your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Leciandap@gmail.com promptly after delivery with your order number and clear photos of the item and packaging.

We will review the issue and, when appropriate, provide a replacement, store credit, refund, or another available resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

By placing an order with SYNC, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.